360X
API ReferenceRESTWebsocketsFIX
SupportStatusWebsite
API ReferenceRESTWebsocketsFIX
SupportStatusWebsite
  1. FIX
  • Introduction
  • Getting Started
  • Connectivity Setup
  • Authentication
  • Session Management
  • Instrument Discovery
  • Market Data
  • Order Management
  • Request for Quote (RFQ)
  • Message Reference
  • Error Handling
  • Code Examples
  • Troubleshooting
  • Support & Ressources
  • Appendix
  • Exchange FIX Dictionary Downloads
  1. FIX

Support & Ressources

360X Support#

Technical Support#

Email: support@360x.com

Account Management#

For credential requests, SenderCompID assignment, or account-related queries, contact your 360X account representative.

What to Include in Support Requests#

1.
Your SenderCompID
2.
Environment (Production or Sandbox)
3.
Timestamp of issue (in UTC)
4.
FIX logs (sanitize OAuth credentials before sharing)
5.
Description of expected vs actual behavior
6.
Sample messages that failed (if applicable)
7.
Error messages received

FIX Protocol Resources#

Official FIX Standards#

FIX Trading Community: https://www.fixtrading.org/
FIX 5.0 SP2 Specification: https://www.fixtrading.org/standards/fix-5-0-sp-2/
FIXT 1.1 Specification: https://www.fixtrading.org/standards/fixt/

FIX Dictionary#

FIX 5.0 SP2 Online Dictionary: https://www.onixs.biz/fix-dictionary/5.0.SP2/

FIX Engines#

QuickFIX: https://www.quickfixengine.org/
QuickFIX/J (Java): https://www.quickfixj.org/
QuickFIX/n (.NET): http://quickfixn.org/
QuickFIX/Go: https://github.com/quickfixgo/quickfix

Training & Certification#

360X Platform Training#

Contact your 360X account manager to schedule:
Platform overview and capabilities
FIX API integration workshop (incl. fix-client and fix-client-ui)
Modified at 2026-03-09 15:06:12
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Troubleshooting
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Appendix